privacy policy

Terms & Privacy

Sarah Key Global (“we”, “our”, or “us”) operates the https://sarahkey.com.au website (the “Service”), which provides educational content and physiotherapy training through the Sarah Key Method.

This page outlines our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to deliver and improve our Service, manage course enrollments, and ensure a seamless experience.

Types of Data Collected

1. Personal Data
When you register for a course, workshop, or access our student portal, we may collect:

  • Name, email address, and phone number
  • Billing and payment details
  • Course enrolments and progress information
  • Communication preferences

2. Usage Data
We collect information on how our Service is accessed, which may include:

  • Your device’s IP address, browser type, and operating system
  • Pages visited, time spent on pages, and other diagnostic data

3. Tracking & Cookies Data
Cookies are used to enhance your experience. Examples include:

  • Session Cookies: For logging into Moodle or accessing resources
  • Preference Cookies: To remember your language and display settings
  • Analytics Cookies: To improve our Service

You can disable cookies via your browser settings; however, this may limit certain features.

Use of Data

We use the collected data for purposes such as:

  • Managing course enrolments, Moodle access, and workshop registrations
  • Communicating with students regarding their learning progress
  • Enhancing website performance and usability
  • Providing technical support and improving our Service
  • Complying with legal obligations

Privacy & Security

SarahKey.com.au values your privacy and ensures the highest levels of security by:

  • Using encryption and secure protocols for data transfer
  • Regularly auditing our systems for vulnerabilities
  • Limiting access to your data to authorized personnel only

Data Retention

  • We retain course-related data (e.g., progress, assignments, and certifications) for as long as necessary to manage your account.
  • Usage data and browsing information are retained for analytics purposes and are anonymized whenever possible.

Sharing Your Data

We do not sell or share your personal data with third parties except:

  1. Service Providers: To process payments or host services (e.g., Moodle).
  2. Legal Requirements: To comply with applicable laws or regulations.

Children’s Privacy

Our Service is not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover such data has been collected, we will take immediate steps to delete it.

Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections or deletions of your data.
  • Opt out of email communications or tracking.

You can exercise these rights by contacting us at sarah@sarahkey.com.au.

Links to Other Websites

Our Service may link to third-party sites for supplemental resources or partner services. We are not responsible for their privacy practices and encourage you to review their policies.

Updates to This Policy

We may revise this policy periodically. Changes will be communicated via email or a prominent notice on our website. Please review this page regularly to stay informed.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us at:
Email: support@sarahkey.com.au